Privacy Policy

Who we are

This Privacy Policy explains how FOP Khurramova Anita Adjoa, trading as Sincerita (“Sincerita”, “we”, “us” or “our”), collects, uses, stores and protects personal data when you visit www.sincerita.co.ua, request our catalogue, contact us or enquire about an order.

Data Controller

FOP Khurramova Anita Adjoa

Registration / Tax Number

346863943851

Registered Address

114A Traktorobudivnykiv Avenue, Apartment 68, Kharkiv, Kharkiv Region, 61118, Ukraine

Email

hello@sincerita.co.ua

Telephone

+38(050)-067-41-98

Where the GDPR or other applicable European data protection legislation applies, we process personal data in accordance with those requirements.

Personal data we collect

When you request our catalogue, submit an enquiry or contact us about a corporate order, we may collect:

• your name and telephone number
• your company name, if provided
• the approximate quantity of gifts you are interested in
• information you voluntarily provide to our team
• referral source, advertising campaign information and UTM parameters
• technical information relating to your interaction with our website, device and browser, as well as information that may be collected by analytics and advertising technologies depending on their configuration and your consent settings

We do not ask you to provide special categories of personal data, passport information, health information or payment details through our catalogue enquiry form.

How we use your information

We may use your personal data to:

• provide access to our catalogue
• contact you about a corporate gifting enquiry
• discuss quantities, budget, timing, personalisation and delivery
• prepare a concept, visualisation, quotation or contract
• maintain the history of your enquiry and prevent duplicate enquiries
• measure the effectiveness of our advertising
• understand and improve the performance of our website
• operate and protect our website
• comply with applicable legal obligations

We will not use your telephone number for unrelated promotional messaging without an appropriate legal basis or consent where consent is required.

Our legal bases for processing

Depending on the circumstances, we may process your personal data because you have given us consent, because processing is necessary to take steps at your request before entering into a contract, because it is necessary to perform a contract or comply with a legal obligation, or because it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Where we rely on consent, you may withdraw it at any time by contacting hello@sincerita.co.ua.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Service providers and recipients

To operate our website, process enquiries, store information, analyse performance and measure advertising, we may use:

• Framer for building, hosting and operating our website
• Make for transferring and automating enquiries
• Google Sheets for storing and processing information submitted through our forms
• Google Drive for storing and providing access to our catalogue
• Google Fonts for displaying website fonts
• Meta Platforms and related technologies, including Meta Pixel, for advertising measurement and website event tracking
• professional advisers, contractors and service providers where access to information is necessary to fulfil an order or provide accounting, legal or technical support

We limit the information shared with service providers to what is reasonably necessary for the relevant purpose.

Some providers may process personal data outside Ireland or the European Economic Area. Where applicable, international transfers are subject to the safeguards required by applicable data protection law.

How long we keep your data

We generally retain information relating to an inactive enquiry for no longer than 24 months, unless a longer period is necessary for a contract, accounting requirements, the establishment or defence of legal claims or another legal obligation.

At the end of the applicable retention period, personal data is deleted, anonymised or securely retained where continued storage is required by law.

How we protect your information

We use reasonable organisational and technical measures designed to protect personal data, including access restrictions, HTTPS-secured transmission and appropriate controls for staff and contractors who require access to information.

No method of transmission or electronic storage can guarantee absolute security. We nevertheless take reasonable measures to reduce risks and respond appropriately to security incidents.

Your data protection rights

Depending on the applicable law and circumstances, you may have the right to:

• request access to the personal data we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to erase your personal data in certain circumstances
• request restriction of processing
• object to certain processing
• withdraw consent where processing is based on consent
• receive certain personal data in a portable format where the right to data portability applies
• lodge a complaint with the relevant data protection supervisory authority

To exercise your rights, contact hello@sincerita.co.ua. We may request information reasonably necessary to verify your identity.

If you are in Ireland, you also have the right to lodge a complaint with the Data Protection Commission (DPC).

Cookies, analytics and advertising technologies

Our website may use technologies necessary for its operation as well as analytics and advertising measurement technologies.

We use Meta Pixel and may use related Meta technologies to understand how visitors interact with our website, measure advertising performance and record certain website events, such as the submission of an enquiry form.

Depending on the technology and configuration used, information about your interaction with our website may be transmitted to Meta.

Framer may also provide analytics functionality used to understand website usage and performance.

Where applicable law requires consent before non-essential cookies or similar technologies may be used, those technologies are activated only after the required consent has been obtained.

Where available, you can use the cookie or consent controls provided on our website to accept, reject or manage non-essential technologies.

Third-party websites and social platforms

Our website may contain links to Instagram and other third-party websites or services.

When you follow a link to a third-party service, the processing of your personal data is governed by that provider’s own privacy policy and practices. Sincerita does not control the privacy practices of third-party platforms.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business processes or legal obligations.

The current version will be published on this page together with the date on which it was last updated.

Contact us

If you have questions about this Privacy Policy, our use of personal data or wish to exercise your data protection rights, please contact:

Data Controller

FOP Khurramova Anita Adjoa

Email

hello@sincerita.co.ua

Telephone

+38(050)-067-41-98

Registered Address

114A Traktorobudivnykiv Avenue, Apartment 68, Kharkiv, Kharkiv Region, 61118, Ukraine